Scented Candle Care Information
Candles are one of the most comforting ways to scent your home, the following guidelines will ensure you get maximum enjoyment from them. All our candles are scented using essential oils only and English grown Hemp Seed wax, which are flammable. When lit, the candle will contain hot molten wax and must be used with caution. If not used safely candles can cause a fire, but when used safely, they will enhance your home and life. We use a unique clasp on the bottom of our wicks that prevents our candles burning to the bottom of the vessel, which is a common cause of candle related house fires.
Place the candle on a level, fire resistant surface, remove the lid and trim the wick to 5-10mm. The first burn of the candle should be for a minimum of 2 hours, and ensure the candles gets a full melt pool, to stop tunnelling and make your candle last longer (tunnelled candles are not covered by the guarantee). All packaging is reusable and recyclable. Avoid putting your candle in direct sunlight as this will damage the scent and the wax. The colour of the candle may change over time, this is due to the natural origin of the product and will not affect the performance of the scent. Once the candle has been extinguished and has cooled, return the lid to keep your candle dust free and stop the oils from evaporating away.
Flowering Candles: If botanicals come loose, extinguish candle and carefully remove with tweezers (provided) and dispose of.
Never burn for more than 4 hours at a time. Never leave a burning candle unattended. Burn candles out of reach of children and pets. Always leave at least 10cm between burning candles. Do not burn candles on or near anything that can catch fire. Never burn candles in a draught. Never touch the glass container once the candle is lit, wait until it has cooled before touching or moving. Do not place on polished or painted surfaces. Never blow out a candle, always snuff out the flame. Never burn a candle right to the bottom. Keep your candle free from foreign materials. Always trim the wick to 5-10mm before relighting. Keep all safety guidelines for future reference.
Essential oils may cause allergic reaction – check ingredients list and use with caution. Essential oils can cause serious eye irritation. In the event of contact with the eyes, rinse with water for several minutes. Dispose of contents/container in accordance with local regulations. In case of contact with the skin, wash your hands with warm soapy water. Keep all essential oil products out of reach of children and pets. Do not take internally. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure, diabetes, liver damage, cancer or have any other medical condition that can be affected by essential oils, please seek the advice of a health care professional before using any essential oil products.
United Kingdom: We are so confident you will love our products, if you are not completely delighted with your chosen scent, we will pay the return postage. Simply send it back unused, for a full refund within 30 days of receiving. Exclusions apply, see Scent Guarantee for full terms and conditions, valid only in mainland England, Wales and Scotland. You must contact us before sending any returns: email@example.com
EU: If you are not completely delighted with any product, you can send it back for a full refund within 14 days of receiving. Term and conditions: Check the scent before use; product must be unused to qualify for a refund; customers are responsible for return postage cost; contact firstname.lastname@example.org before returning anything; See Here for full terms and conditions.
This information is intended to help you make informed decisions and use Twoodle Co products safely and is not medical advice. If you are pregnant or nursing a baby, have heart disease, epilepsy, high blood pressure, diabetes, liver damage, cancer or have any other medical condition that can be affected by essential oils, please seek the advice of a health care professional before using any essential oil products.
If you have any concerns or questions please contact email@example.com
Smoke is coming off my candle: this happens when the candle flame is too hot and it starts burning the wax too quickly, causing the candle to smoke. This is normally caused by the wick being too long, and will soon stop. If it doesn’t stop, snuff out the candle, allow to cool, trim the wick and re-light.
The wax in my candle has gone dark: This will happen with most natural candles, it’s simply the natural oils oxidising when it heats up.
Updated: 1st February 2020