Scent Guarantee

We are so confident you’ll love our scents, if you are not completely delighted with your chosen scent, we will pay the return postage.  Simply send it back unused, for a full refund within 30 days of receiving.  See below for full terms and conditions, valid only in mainland England, Wales and Scotland.

Only valid for full price Room Diffusers, Room Sprays, 60 Hour Candles and Flowering Candles (Product must be unused). See below for full terms and conditions.

Fill in this form to return an product free of charge

Term and conditions

  • Check you like the scent before use the product ensure you’re happy with it.
  • Product must be unused and in original packaging to qualify for a refund.
  • Product must be undamaged. If any part of your order arrives damaged, you must inform Twoodle Co with in 72 hours of receipt.
  • You must contact Twoodle Co with in 30 days on receipt should you wish to return any item under the Scent Guarantee at info@twoodleco.co.uk.
  • The Scent Guarantee is only available to England, Wales and Scotland. Returns from all other countries are responsible for return costs, should they wish to return any products under the EU long distance trading laws.  See below for more details.
  • Reduced items are not included.
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